Return & Cancellation Policy

Returns & Cancellations Essentials  

• All returns to Range Master Tactical Gear must be postmarked within 30 days of receipt of merchandise. After 30 days, this policy becomes null and void.
• A refund will be issued within 3 weeks (15 business days) from the time we receive your returned items.
• A cancellation request will be processed withing 3 weeks (15 business days) of the receipt of a cancellation request.
• Once the cancellation is processed, refunds can take up to 45 business days to be reflected in your credit card account depending on the settings of the bank that issued your credit card.
• The buyer is responsible for all return shipping charges. WE DO NOT REQUIRE AN RMA NUMBER.
• Returned items must be in new condition. Closeout items are not eligible for return.
• Please e-mail any questions to: sales@rangemastertacticalgear.com

Exchanges

Range Master Tactical Gear no longer processes exchanges, for the primary reason of expediting the returns process. This will make the exchange process both faster and more accurate. If you would like to exchange any items you ordered from Range Master Tactical Gear, simply return the original merchandise by following the instructions on our return form. Next, place a new order online. Your new order will ship as soon as possible. When we receive and inspect the original returned merchandise, you will be refunded for the original order via your original payment method. Please email any questions about the exchange policy to web@rangemastertacticalgear.com

Return Instructions

Include these items in your return shipment:

1. The merchandise in its original, brand-new condition with all related paperwork and packaging.

For your protection, we recommend using a reputable carrier to ship and insure your package. We are not responsible in any manner for lost or damaged merchandise that has been shipped to us. Please retain your shipping receipt. PLEASE SEND ALL RETURNS TO:

Range Master
Attn: Returns Department
11 Higuera Street
San Luis Obispo, CA 93401

• Range Master Tactical Gear, Inc. reserves the right to charge a fee of 5% up to 15% of the retail value of any and all merchandise that is returned or any order that is canceled. The returns department will determine the fee based on the condition and manner of your return or cancellation.
• All returned items sent back in used and/or damaged condition will be rejected. If customers reject their return shipment (rejected due to ineligibility), Range Master Tactical Gear, Inc. reserves the right to liquidate the inventory and withhold credit.
• All sales are final on Close-out and Blow-out merchandise. These items are not eligible for return.

Defective Item Policy

If you are in receipt of an item that is defective, the item must be sent back to us within 30 days of the buyer's receipt of defective merchandise. We DO NOT issue Call Tags for defective merchandise. Once the item has been received and is, in fact, deemed defective by our Returns Department, a new item will be shipped out to you. You will NOT be charged a reshipment fee.

Returns Exceptions

Our returns department inspects each and every product that is returned. We reserve the right to refuse returns for any and all returned items if one or more of the following has occurred:

• Obvious wear & tear such as scratches or dents on any merchandise; kinks in watch band; tears and holes in garments; scratches on sunglass and/or goggle lenses.
• Any and all size adjustments such as links removed from watch bands; garments that have been laundered, tailored and/or altered, etc.
• Dirt, sand, sun and/or water damage, antiperspirant stains, makeup, animal fur, etc.
• Obvious odors such as cigarette smoke, perfume or colognes, etc.
• Protective Packaging or original packaging that has been defaced in any manner, or is absent upon return.
• Related warranty paperwork, inserts, attached coupons and/or instructions pamphlets are absent.
• Any DVD or CD that has been opened/taken out of its plastic wrap.
• Due to Health Code Violations, boxer briefs and socks are not eligible for return
• Certain products containing liquid material such as pepper sprays, gun lubricants and cleaning products are not eligible for return.
• If you have received a gift that was purchased from Range Master Tactical Gear, and you need to make a return, please contact our returns department and they can assist you.

Refund Information

A refund will be remitted to you via your credit card account or via company check for the merchandise amount minus the original shipping and handling fees. If you had received FREE SHIPPING on your original order, you will be refunded the merchandise amount minus our shipping/handling costs. A refund confirmation email will be sent to you.
Free promotional merchandise associated with your purchase must be included with your return, or we reserve the right to charge your credit card account for the full retail fee of the promotional item. All promotional items must be returned in original, brand-new condition as stated above.